Office Policies

Office Hours

Our regular office hours are Monday thru Friday 8:00 – 4:30 and are closed daily from 12:00 – 1:00 for lunch. However, our office does observe scheduled closings and holiday hours.

Transportation

As a result of limited staff and time, we are unable to assist patients to or from their car nor are we able to help patients into or out of a vehicle. If you need assistance getting in or out of your vehicle or traveling to or from your car, you will need to bring someone with you to your appointments who can assist with these tasks.

Phone Messages

The Triage line is intended for established patients needing to leave a message for their healthcare provider concerning medication and/or pain issues. Messages are given to providers every hour. If you do not receive a return call by the end of the day, please speak to the office manager at (405) 752-9600. Due to the high volume of calls we receive on this line, please do NOT leave multiple messages.

After Hours Emergency

For a true medical emergency, call 911 or go to the nearest emergency room. An answering service is available after hours for urgent medical issues only. The answering service cannot take messages or process scheduling questions, medication refills, and/or cancellations.

Refill Requests

We are currently unable to accept refill requests from pharmacies or via fax. Patients must call medication refill requests in to the triage nurse at (405) 752-9600, option 6.

Prior Authorizations

If you need prior authorization, please have your pharmacy fax the appropriate form to our prior authorization department at (405) 752-9650. You must leave your prescription at the pharmacy in order for the pharmacist to fax this request. Our office is only made aware your prescription needs prior authorization by receiving this form. Once this form has been received, we will complete the form, attach any necessary medical records, and submit all information to your insurance company. Due to high volume, this process may take up to 3-7 business days. This information is NOT sent to your pharmacy.

After a determination has been made, your insurance company will call or mail you a letter to inform you of their decision. Please contact your insurance company to check your prior authorization status. If a prior authorization is denied, it is the patient’s responsibility to pay for the prescription out of pocket.

Lost/Stolen Medication

Due to DEA regulations, we CANNOT replace lost or stolen medications. Therefore, it is imperative you keep your medications locked in a safe place at all times.

Medical Records

In order to provide you with a copy of your medical records, we must have a completed request form. The first copy of medical records will be made available to you free of charge. $25 will be charged for each additional copy. Please allow 5-7 business days to process your request.

Administrative Charges

Administrative paperwork is done at your provider’s discretion. A $35 fee will be charged for any paperwork done.

Confidentiality

In order for us to release information (including appointment times) to a friend or family member, that person must be listed on your Release of Information to Family form.

Pregnancy

Due to significant health concerns, we do not provide pain management to patients who are pregnant or planning to become pregnant. If you are pregnant or planning to become pregnant, please discuss pain management options with your OBGYN.